As we begin a new year, I’ve taken some time to reflect on what the world has witnessed – and learned – over the course of the past 12 months and how it might impact trust and efforts to drive more inclusion.

The first, and perhaps most obvious, is that deep divisions across society have burst to the surface with the disillusioned, disenfranchised and generally discontented not only discovering a voice but also using it to powerful effect. What is clear is that barriers between different and distinct social groups is not what is expected across geographies or across cultures.